Consumer Guides

All You Need To Know About Zulily

All You Need To Know About Zulily

If you are a mother out there on the lookout for cheap clothing, baby branded products and other related commodities, Zulily is the place to be. Good enough, they are all organized in flash sales for you to benefit the most!

A Brief Background On Zulily

Zulily is a company that was founded back in 2009 by Darrell Cavens and Mark Vadon, both of whom are Blue Nile executives. At the moment, they are based in Seattle, Washington, where their headquarters are located. Zulily is an e-commerce store that targets mothers who are searching for special clothes and toys for babies, all branded and customized, but that is just a tip of the iceberg. Their website also displays women outfits, housewares, among others. Their brand is characterized by daily-deals and flash-sales. This technique of using flash-sales enables Zulily to clean their shelves within a single day. Their deals are viable on their website up to 72 hours.

Since the company was launched in 2009, it has expanded remarkably. Zulily was first evaluated at $2.6 billion. In 2014, statistics showed that half of the sales done on their website were made on mobile devices via their dedicated app.

As stated earlier, Zulily does much of best deals to promote quick sale of products. The deals are usually dynamic from day to day as the flash sales accelerate the rate at which products go out of stock. To be on the winning side, it is recommendable to sign up for their newsletter, which acts as a ticket for daily deals and timely notifications on any imminent flash sale. Zulily therefore encourages its clients to check their emails everyday early in the morning for them to benefit from the daily promotions before they run out of stock.

The sale events at Zulily kick off at 6am on a daily basis, and they are normally on for a shorter period than expected because of customer traffic, a factor that speeds up the rate at which products are sold out. Signing up for their newsletter and creating an account on their website is not enough for you to purchase an item or more. Other than that, you are required to present your contact information, billing and shipping addresses, and payment information as well.

How Does Zulily Work?

Zulily has a unique website that has been designed in terms of product categories. Zulily.com has a total of five crucial sections. All these sections are well explained below:

  • New Today – This section contains all the new events for the day.
  • Best Sellers – This part is meant for the most popular products on the website, and even reminds you of an important event on the date it is due.
  • Shop by Category – This section allows you to choose products based on category such as babies, women, men, babies, personal care, among others.
  • Shop by Size: It classifies items based on their sizes, from babies to grown-ups.

Each of these pages also mentions the upcoming events to take place during the following week. If you would like to know more about a given flash-sale, simply click on it to read more details.

Zulily.com also runs a referral program which pays up to $15 for every friend you invite to shop at their website. This part may really favor those customers who happen to have many friends to shop with. If you manage to successfully convince your friends to start shopping at Zulily and have them sign up with them online, you can easily save up some money or use your referral earnings to shop for more stuff. Since they sell a vast collection of products, their prices vary a lot depending on the product you would like to buy. Most importantly, people who reside outside Washington State, Ohio or Nevada should note that they have to pay taxes alongside with their order.

Zulily.com also runs a referral program which pays up to $15 for every friend you invite to shop at their website. This part may really favor those customers who happen to have many friends to shop with. If you manage to successfully convince your friends to start shopping at Zulily and have them sign up with them online, you can easily save up some money or use your referral earnings to shop for more stuff. Since they sell a vast collection of products, their prices vary a lot depending on the product you would like to buy. Most importantly, people who reside outside Washington State, Ohio or Nevada should note that they have to pay taxes alongside with their order.

This is just but a minor inconvenience that cannot be dodged. In this case, you can choose from the four shipping options available which include: the standard form in which products are shipped via ground and transportation tax is out, the fast option which takes you order 6-11 days to be delivered, the faster option in which the shipping period shortens to 4-5 days and finally, the fastest delivery which takes 3-4 days. Based on your own personal interests and needs, there are clearly quite a number of choices to make. The fastest one is undoubtedly the most costly plan, but the short and precise delivery time is worth the money you spend.

Zulily Refund

Zulily has a return policy section that deals with returned products. Their refund policy is, however, not the clearest of all because as a customer who wants to return an item you had purchased for a certain reason, you first have to get in touch with the Customer Service Department. They also clearly state that they will not, under any circumstance, accept returned products like swimsuits, personalized items, intimate apparel, shapewear and rash guards. Honestly, this degree of hygiene is understandable for such products and we don’t expect people to question it.

Other than the above-mentioned commodities, there are no more details on the other categories of products sold on Zulily.com. This implies that you are good to go if you intend to return a product, provided that it does not belong to any of the categories mentioned above. At least this gives us a theoretical picture on how things are supposed to work.

What are The Pros and Cons of Zulily?

Zulily is characterized by a mixed reputation. They were rated with an A by Better Business Bureau, and the total number of closed complaints in the previous years totaled to 93. The most noticeable complaints that were raised by customers highlighted on the quality of customer services, an issue we have addressed in several articles, Despite the available four shipping options, most complaints addressed the slow shipping time, low quality merchandise and the double-billing issue for a single purchase.

In spite of all this criticism, Zulily has managed to address customers’ complaints in a clean and diplomatic manner without breaking a sweat. Or at least that is how things seem to be going.

To highlight Zulily’s pros and cons, it is good to remind you the most critical aspect of it, such as the fact that they introduced flash sales and event sales, which last for a maximum of 24 h -72 h. If you have signed up for their newsletter, you should primarily receive sale alerts via email. Zulily have a wide range of products and items which mostly target mothers who want to buy toys and clothes for their babies, house ware, among others. This store, however, accommodates male customers too as you can spot men shopping on their website at times. Zulily also has an affinity for complaints as they usually manage to deal with them and successfully close them out.

Zulily has a number of cons too. First, the shop is biased in that it only focuses on women and children, attracting less men. This may be a problem for single fathers who raise children in the absence of a mother, and would like to have a shop that minds them as well. The other con is an issue we addressed earlier in this article; customer complaints, especially their reasons for complaining about Zulily.

You can hardly ignore such reasons, especially when it entails the merchandise quality, which some customers claim to be way below their expectations. Some clients also complain about the quality of customer service and the long periods taken by orders to reach them. Last but not least, they also tend to complain about the unclear refund policy. The policy is vague in that Zulily has only specified that returning personal products such as some apparel is not acceptable, but they do not highlight any other commodity among their huge collection, which puzzles many customers.

Consider a customer who is less informed about what products they can buy and get their money back in case the product is damaged or it does not match their standards. Such a client will definitely think twice before making their purchase from Zulily. This is particularly addressed to the “tech-savvy mothers” who are fond of calling their target audience personally. Any mom who wants the best deals for their baby, or even themself, won’t hesitate to do an in-depth research on all corners of the store they are about to shop at.

Zulily Customer Experiences

Referring to the customer service issue, there is a woman who shared her bad experience at Zulily. She reported that her Zulily account had been hacked and a total of 13 orders placed in her name. When she realized she had been hacked, she immediately contacted customer care to get a refund, but unfortunately only three of the 13 orders were refunded. The customer service agent claimed that most of the products had already been shipped to the entered destinations and if she wants all her money back she should liaise with PayPal.

To cut the long story short, the woman was very upset with the whole saga that she vowed never to make any purchase from Zulily ever again. Her review was published on the internet as a warning to people on the dangers of shopping online, and to support the notion that Zulily cares less of its customers, especially of it was a fraudulent case.

Since Zulily is a popular online shop that offers their consumers great deals on several products, they ought to have build a more secure identity check system for their customers to avoid such cases. We agree with the fact that online fraud is permeating the field of e-commerce nowadays, but that should not be used as an excuse for not caring about customers, simply because the money drawn from their account is already in your account.

A milder case involved a lady who experienced problems with canceling an order and getting her refund. She informed others that using a debit card rather than a credit card can extend your refund period. She eventually got her refund, meaning that she wasn’t criticizing Zulily as such but she was just warning people based on her experience.

Even though this is not something new to the market, this does not guarantee the online shop in question, Zulily for our case, the right to distance themselves from the refunding process. The woman in the second case used her own debit card other than PayPal to pay for the purchase, which she claimed to have been the main reason her refund took so long. If she were to use PayPal, things could have gone south. But again, she placed the order herself meaning there wasn’t a second party interference and she wasn’t subject to fraud either.